Enhanced Care & Community Support

Extra Support Exclusive to Qualified Medi-Cal Members Who Have HPSJ or Health Net' Trying to stay sane while juggling doctors, medications, housing drama, family needs, and a stack of mail you’re scared to open? You’re not lazy—you’re overwhelmed. But there is help and hope. ECM is for people exactly in that spot. With Enhanced Care Management, you get a lead care partner whose job is to help you organize the chaos. This is someone whose full‑time mission is to understand your situation, pull all the pieces together, and help you move from surviving to actually having a plan. 🔥 WHAT YOU GET One Main Point Person 🤝 No more repeating your story to ten different people. You get a dedicated care manager who learns your whole picture and stays with you through it. A Real-Life Care Plan (Not Just Paper) 📋 We help map out your medical, mental health, and social needs in one clear plan—appointments, meds, referrals, housing steps, benefits, and follow‑ups—so you know what’s next instead of guessing. System Navigation Without the Headache 🧭 We help you get to the right doctors, call the right numbers, request transportation, follow up on referrals, and understand what your insurance will and won’t do—so you stop getting bounced around. Support Between the Cracks ⚡ We check in when you’re most likely to fall off—after hospital visits, missed appointments, housing changes, court dates, or big life shifts—so you don’t slip back into crisis without anyone noticing. ✅ YOU MAY QUALIFY AT $0 COST IF… You have Medi‑Cal through Health Plan of San Joaquin or Health Net and: ✔️You keep ending up in the ER or hospital. ✔️You have serious physical, mental health, or substance use needs (or a mix of all three). ✔️You’re homeless, about to lose housing, or living in very unstable conditions. ✔️You’re pregnant or parenting and dealing with high‑risk health or life situations. ✔️You’re getting out of jail, prison, or juvenile hall and trying to restart your life. ✔️You’re living with multiple chronic conditions and struggling to keep up with care. ✔️Living with domestic violence or an intellectual or developmental disability 🎯 REAL TALK If it feels like your health, housing, or legal situation is out of control—and you’re constantly putting out fires instead of getting ahead—ECM was built for you. 🔥 THE RESULT? You walk away with a team, a plan, and a person who actually follows up. ECM turns “I can’t keep up with all this” into “I finally know what to do next.”