Question 1

Is Help Is Hope really free?

Accepted Answer

Yes. Every service Help Is Hope provides is 100% free. There is no cost, no copay, and no ID required to get started.

Question 2

Who qualifies for Enhanced Care Management through Help Is Hope?

Accepted Answer

People with Medi-Cal who have complex health needs, a history of homelessness, substance use disorders, involvement with the justice system, or multiple chronic conditions may qualify. Help Is Hope can check eligibility at no cost.

Question 3

Where does Help Is Hope serve people?

Accepted Answer

Help Is Hope primarily serves Stanislaus, Merced, and San Joaquin counties in California's Central Valley. The main office is at 140 Calaveras Ave, Modesto, CA 95354.

Question 4

Do I need an ID to get help from Help Is Hope?

Accepted Answer

No. You do not need an ID, insurance card, or any documents to start receiving support. Walk-ins are welcome Monday through Friday 8AM to 4PM.

Question 5

What is CalAIM and how does Help Is Hope help with it?

Accepted Answer

CalAIM is California's Medi-Cal transformation program that funds Community Supports like housing navigation, recuperative care, and medically tailored meals. Help Is Hope helps eligible Medi-Cal members access these funded services at no cost.

Question 6

Does Help Is Hope help people coming out of jail or prison?

Accepted Answer

Yes. Reentry support is a core service. Help Is Hope assists people returning from incarceration with ID recovery, housing placement, benefits enrollment, job connections, and peer support — all free.

Question 7

How do I sign up or get started?

Accepted Answer

You can walk in to 140 Calaveras Ave in Modesto, book an appointment online, or fill out the self-enrollment form at helpishope.org. No appointment or referral is required.

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