WE PROTECT YOUR PRIVACY - THAT'S WHY WE DON'T ANSWER PERSONAL QUESTIONS OVER THE PHONE 
 

Specific questions about your situation, eligibility, or what you qualify for cannot be answered over the phone. This isn't about being unhelpful — it's about protecting you.

We use simple, secure forms throughout this website to protect your personal information and get you connected to the right help faster than any phone call could.

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WE ALSO CANNOT:

• Override eligibility requirements set by outside programs, counties, or state agencies

• Explain specific program details or service offerings over the phone — everything we offer is right here on this site, built to answer your questions directly

• Make verbal commitments — if it wasn't submitted through a secure form or confirmed in writing, it isn't official, and it isn't something you or we should rely on

This protects you from being misled. It protects us from misunderstandings. And it keeps "they said..." from ever becoming a problem.

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All of the following are handled right here, online:

• 📋 Secure intake and resource check-ins

• 💬 Talking to someone — ask Helen anytime, 24/7

• 📅 Appointment scheduling and rescheduling

• 🔍 Finding out what you may qualify for

If you're not sure where to start — Helen will point you in the right direction, right now, no phone call needed.